Tag: customer service

Being Professional

When was the last time you walked into a business and wanted to go back because of the generic, cardboard treatment you received at the hands of an emotionless drone? Probably never, right? Over the years I’ve pondered what, exactly, constitutes professional behavior. We see unprofessional behavior all the time– laziness, swearing, bullying, people who […]

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Modern Pillory Torture: Hold Music

Where do PSYOPS officers go when they retire? To design hold music, of course. Simply put, most hold music is a cheese grater on the human nervous system. There are few auditory experiences on this earth more jolting than Lloyd Christmas of Dumb and Dumber saying, “what’s the most annoying sound you’ve ever heard? AAAAaaAAAAnnnhhhaaaaAAAHHHHHHhhh…” […]

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